Shipping policy

At Wristico, every order is carefully prepared before it begins its journey to you. Whether you're purchasing a handcrafted bracelet, a personalised gift, or a leather essential, we strive to ensure your order arrives safely and promptly.


Processing Time

At Wristico, we believe quality takes time.

Bracelets & Accessories

  • Ready for dispatch within 1-3 working days

Leather Goods

  • Ready for dispatch within 3-7 working days

Each leather piece undergoes careful preparation, finishing, and quality inspection before shipment to ensure it arrives in the best possible condition.

Orders placed during weekends and public holidays will be processed on the next working day.

Once your order has been shipped, tracking information will be provided via email or WhatsApp.


Shipping Within Malaysia

Estimated delivery times after dispatch:

Destination

Estimated Delivery Time

Peninsular Malaysia

1-3 Working Days

Sabah & Sarawak

3-7 Working Days

Please note that delivery times are estimates and may vary depending on courier operations, weather conditions, public holidays, and peak periods.


International Shipping

Wristico ships to selected countries worldwide.

International delivery times vary depending on destination, customs procedures, and local postal services.

Please note that international customers are responsible for any customs duties, taxes, import fees, or charges imposed by their country.


Order Tracking

Once your order has been dispatched, a tracking number will be provided via email or WhatsApp.

You may use the tracking information to monitor your shipment directly through the courier's tracking system.


Packaging

Every Wristico order is thoughtfully packaged to ensure it arrives safely and is ready for gifting. Whether it's for yourself or someone special, we believe the unboxing experience should feel just as meaningful as the product inside.


Shipping Address

Please ensure that your shipping address and contact information are accurate before placing your order.

Wristico is not responsible for delays, failed deliveries, or additional shipping costs resulting from incorrect or incomplete information provided during checkout.


Delayed Deliveries

While we work closely with our shipping partners to ensure timely delivery, delays may occasionally occur due to circumstances beyond our control.

Common causes include:

  • Public holidays
  • Peak shopping periods and sales events
  • Adverse weather conditions
  • Customs inspections
  • Courier service disruptions

We appreciate your patience and understanding should any delays arise.


Lost or Damaged Parcels

If your parcel arrives damaged or appears to be lost in transit, please contact us as soon as possible.

Our team will work with the courier to investigate the issue and assist in finding an appropriate solution.

To help us process your request, please provide:

  • Your order number
  • Photos of the damaged parcel or item (if applicable)
  • A brief description of the issue


International Customs & Duties

For international orders, customs duties, import taxes, and handling fees may be charged by your local customs authority.

These charges are the responsibility of the customer and are not included in the product or shipping costs paid to Wristico.

 

Need Assistance?

If you have any questions regarding your order or shipment, we're here to help.

Please contact us through WhatsApp, email, or our contact page, and we'll get back to you as soon as possible.