Refund policy

At Wristico, we take pride in creating products that are designed to be worn, used, and enjoyed every day.

Every piece is carefully inspected before it leaves our workshop. If something isn't right with your order, we're here to help.


Returns Policy

Defective, Damaged, or Incorrect Items

If you receive an item that is defective, damaged, or incorrect, please contact us within 7 days of receiving your order.

To help us assess the issue, kindly provide:

  • Your order number
  • Clear photos of the item
  • A brief description of the issue

Once verified, we will work with you to provide an appropriate solution, which may include a repair, replacement, store credit, refund, or other appropriate remedy at Wristico's discretion.


Change of Mind

As many Wristico products are handcrafted, made-to-order, or personalised, we do not accept returns, exchanges, or refunds for:

  • Change of mind
  • Incorrect size selected during checkout
  • Personal preference
  • Ordering the wrong product
  • Normal wear and tear
  • Natural variations in materials

We encourage customers to review product descriptions, sizing information, and product photos carefully before placing an order.


Personalised & Custom Orders

Personalised and custom-made products are uniquely created for each customer and therefore cannot be returned, exchanged, or refunded unless a manufacturing defect is present.

This includes products customised with initials, names, dates, or other personalised details.


Natural Materials

Many Wristico products feature leather, natural gemstones, wood, and other natural materials.

Variations in colour, grain, texture, markings, patterns, and surface characteristics are natural features of these materials and are not considered defects.

 

Warranty Policy

Our Commitment to Quality

At Wristico, we stand behind the quality of our craftsmanship.

If your product experiences a manufacturing or workmanship defect during the applicable warranty period, we will inspect the item and determine an appropriate solution.

Warranty coverage applies only to defects arising from normal use and does not cover damage caused by accidents, misuse, improper care, or general wear and tear.


Bracelet Warranty

30-Day Manufacturing Warranty

All Wristico bracelets are covered by a 30-Day Manufacturing Warranty from the date of delivery.

What Is Covered

  • Manufacturing defects
  • Faulty assembly
  • Defective components
  • Premature breakage under normal use

What Is Not Covered

  • Accidental damage
  • Water damage
  • Exposure to chemicals, perfumes, or lotions
  • Stretching caused by excessive force
  • Improper handling or storage
  • Normal wear and tear


Leather Goods Warranty

180-Day Craftsmanship Warranty

Our leather goods are crafted to accompany you through everyday adventures. Every Wristico leather product is backed by a 180-Day Craftsmanship Warranty, covering defects in workmanship and materials under normal use.

What Is Covered

  • Stitching defects
  • Hardware defects
  • Manufacturing defects
  • Structural workmanship issues

What Is Not Covered

  • Scratches, scuffs, and marks from daily use
  • Natural ageing and patina development
  • Water damage
  • Improper storage or care
  • Accidental damage
  • Misuse or neglect
  • Normal wear and tear

Leather Characteristics

Leather is a natural material. Variations in grain, texture, colour, markings, and patina development are normal characteristics and are not considered defects.

These unique traits are part of what make every leather piece one of a kind and tell the story of its journey over time.


Warranty Claims

To submit a warranty claim, please contact us with:

  • Your order number
  • Clear photos of the product
  • A description of the issue

Our team will review your claim and respond as soon as possible.

If the issue falls within our warranty coverage, we will determine the most appropriate solution, which may include:

  • Repair
  • Replacement
  • Store credit
  • Refund
  • Other appropriate remedies at Wristico's discretion


Shipping for Warranty Claims

Customers may be responsible for shipping costs associated with warranty inspections, repairs, or replacements unless otherwise determined by Wristico.

Any applicable shipping arrangements will be communicated during the warranty claim process.


Limitation of Warranty

Wristico reserves the right to inspect any product before approving a warranty claim.

Warranty coverage applies only to the original purchaser and is non-transferable. Proof of purchase may be required for all warranty claims.

Wristico reserves the right to refuse warranty claims that fall outside the coverage outlined in this policy.


Need Assistance?

If you have any questions regarding returns, exchanges, or warranty coverage, we're always happy to help.

Please contact us via WhatsApp, email, or our contact page, and we'll get back to you as soon as possible.

These unique characteristics are part of what makes every piece one of a kind.