Privacy policy

At Wristico, your privacy and trust are very important to us. This Privacy Policy outlines how we collect, use, disclose, and protect your personal information when you visit or make a purchase from our website. By accessing or using our site and services, you agree to the terms described in this policy.

 

About This Policy

This Privacy Policy applies to all users of our website, which is operated by Wristico Ventures and hosted on Shopify. Shopify provides us with the online platform that enables us to sell products and deliver services to you. This policy explains how your information is collected, used, and disclosed, and how you can exercise your privacy rights.

 

Personal Information We Collect

We may collect a variety of personal data from you to help us provide and improve our services. This includes:

  • Contact details: Such as your full name, billing and shipping addresses, phone number, and email address.
  • Payment information: Details related to your chosen payment method. Payment card information is processed securely by Shopify and authorised payment providers and is not stored directly by Wristico.
  • Order details: What products you viewed, added to your cart, purchased, or returned.
  • Device and browser information: Including IP address, device type, browser version, and cookies to improve website performance.
  • Customer communications: Any messages or inquiries you send us via forms, emails, or chats.

 

How We Collect Information

Your personal information may be collected in the following ways:

  • Directly from you: When you register an account, make a purchase, or reach out to our support team.
  • Automatically through technology: When you visit our website, cookies and tracking tools collect data to improve your shopping experience.
  • From third-party services: Shopify and other service providers help us process transactions, manage data, and support logistics.
  • Cookies and Similar Technologies: Our website uses cookies and similar technologies to improve website functionality, remember customer preferences, analyze website traffic, and provide a better shopping experience. You may choose to disable cookies through your browser settings, although some features of the website may not function properly.
     

How We Use Your Information

We use your personal data to operate effectively and provide you with the best experience. This includes:

  • Order fulfilment: To process your order, deliver products, handle returns, and provide updates.
  • Customer support: To respond to your queries and solve any issues related to orders or website use.
  • Marketing and promotions: If you opt-in, we may send promotional messages or special offers by email. You may withdraw your consent and unsubscribe from marketing communications at any time by clicking the unsubscribe link included in our emails.
  • Site improvements: To analyze customer behavior, improve our website’s usability, and personalize your shopping experience.
  • Fraud prevention: To detect and prevent fraudulent or unauthorized activity on our site.
     

Disclosure of Personal Information

We may share your personal information under specific conditions:

  • With Shopify: As our hosting and commerce platform, Shopify processes customer data to ensure service functionality.
  • With service providers: Such as delivery partners, payment processors, and customer service tools to fulfill your order.
  • Legal obligations: If required by law, we may disclose information to comply with investigations or law enforcement.
  • Business transactions: In case of a merger, acquisition, or sale of assets, your information may be transferred.
  • International Data Transfers: As Shopify and certain service providers operate globally, your personal information may be processed or stored in countries outside Malaysia. We take reasonable steps to ensure that any such transfers are handled securely and in accordance with applicable privacy laws.


Data Security

We take reasonable precautions and follow industry best practices to protect your personal data from unauthorised access, loss, misuse, or disclosure. However, please understand that no method of transmission over the internet is completely secure. We also advise customers to safeguard their login credentials.


Retention of Your Information

We retain your information for as long as needed to fulfill the purposes for which it was collected. This may include maintaining your account, completing orders, complying with legal requirements, and resolving any disputes.


Your Rights

You may have rights regarding your personal data, depending on your local laws. These rights may include:

  • Right to access: You can request details about the personal data we hold.
  • Right to correction: You can ask us to correct inaccurate or incomplete data.
  • Right to deletion: You may request deletion of your data, subject to legal obligations.
  • Right to opt-out: You may unsubscribe from promotional emails at any time using the link provided.

To exercise any of these rights, please contact us at the email provided below. We may verify your identity before processing your request.

 

Third-Party Links

Our website may contain links to other websites. These sites are not governed by our privacy policy, and we are not responsible for their content or data handling practices. We recommend reviewing their privacy policies before sharing personal information.

 

Children’s Privacy

Our services are not intended for individuals under the age of 13. Our services are not intended for children and we do not knowingly collect personal information from children. If you believe a child has submitted personal data to us, please contact us so we can delete it.

 

Compliance with Malaysian Data Protection Laws

This Privacy Policy is intended to comply with applicable privacy and data protection laws, including the Personal Data Protection Act 2010 (PDPA) of Malaysia where applicable.

 

Changes to This Policy

We may revise this Privacy Policy occasionally to reflect changes in our operations or legal requirements. The updated version will always be posted on this page with the latest date.

 

Contact Us

If you have any questions, requests, or concerns about this Privacy Policy, feel free to reach out to us: wristicomy@gmail.com