Frequently Asked Questions
About Wristico
What is Wristico?
Wristico is a Malaysian lifestyle brand creating meaningful accessories and everyday carry essentials. From bracelets and leather goods to personalised pieces, every product is designed to be worn, used, and remembered.
What makes Wristico different?
We believe accessories should tell a story. Rather than chasing trends, we focus on creating pieces that feel personal, timeless, and built for everyday life.
Is Wristico a Malaysian brand?
Yes. Wristico is proudly designed and operated in Malaysia.
Are your products handmade?
Many of our products are handcrafted or assembled by hand with careful attention to detail and quality.
Since day one, Wristico has been creating pieces that carry meaning, celebrate individuality, and become part of everyday stories. Today, thousands of customers across Malaysia and beyond wear Wristico as a reminder that the smallest details often leave the biggest impression.
Orders & Shipping
How long does it take to process my order?
Most orders are prepared within 1-3 working days. Personalised and made-to-order products may require additional processing time.
How long does shipping take?
Once your order has been dispatched:
- Peninsular (Semenanjung): Typically 1-5 business days
- Sabah & Sarawak: Typically 3-7 business days
Please note that delivery times are estimates and may vary during peak seasons, public holidays, or due to courier delays.
How can I track my order?
Once your order has been shipped, a tracking number will be provided via email or WhatsApp.
Do you ship internationally?
Yes. We ship to selected countries worldwide. Shipping rates and delivery times will be calculated during checkout.
Can I change or cancel my order?
If your order has not entered production or shipping, we may be able to make changes or cancel it. Please contact us as soon as possible after placing your order.
Product Information
What materials do you use?
Our products feature carefully selected materials including natural gemstones, premium leather, stainless steel, paracord, and other durable components designed for everyday wear.
Are your gemstones natural?
Most gemstone bracelets are made using genuine natural stones. Variations in colour, texture, and patterns are normal and make every piece unique.
Will my item look exactly like the photos?
Because natural materials and handcrafted elements vary, no two pieces are identical. We do our best to ensure every item closely reflects the product photos.
Are your products suitable for daily wear?
Yes. Our products are designed with everyday use in mind. Like all quality accessories, proper care will help extend their lifespan.
Do your products come with packaging?
Yes. Every Wristico order comes thoughtfully packaged, making it suitable for personal use or gifting.
Will leather change over time?
Yes. Leather naturally develops a unique patina through use, giving each piece its own character and story.
Sizing
How do I determine my bracelet size?
You can refer to the sizing guide provided on each product page. If you're unsure, feel free to contact us for assistance.
What if I order the wrong size?
Contact us as soon as possible. If your order has not been shipped, we may be able to adjust the size.
Do bracelet sizes differ between collections?
Some collections may fit slightly differently depending on bead size, materials, and design. Specific sizing details will always be stated on the product page.
Personalisation & Custom Orders
Do you offer personalised products?
Yes. Selected products can be customised with initials, names, dates, or other meaningful details.
Can I request a custom design?
We welcome custom requests. Contact us with your idea and we'll let you know what's possible.
Can personalised orders be cancelled or changed?
Changes may be possible before production begins. Once production has started, personalised orders cannot be modified or cancelled.
Can I include a gift message?
Yes. Simply leave your message during checkout or contact us after placing your order.
Returns & Exchanges
Do you accept returns?
Returns are accepted only for defective or incorrect items. Personalised and custom-made products are not eligible for returns unless a manufacturing defect is present.
What if my item arrives damaged?
Please contact us within 48 hours of receiving your order and provide photos of the issue. We'll work with you to resolve it as quickly as possible.
What if I received the wrong item?
Contact us immediately and we'll arrange a replacement at no additional cost.
Do you offer refunds?
Refunds are evaluated on a case-by-case basis and are generally issued only for defective, damaged, or incorrect items.
Product Care
How should I care for my bracelet?
Avoid prolonged exposure to water, perfume, lotions, and harsh chemicals. Store your bracelet in a cool, dry place when not in use.
How should I care for leather products?
Keep leather away from excessive moisture and direct sunlight. Over time, leather develops a unique patina that adds character and individuality.
Can I wear my bracelet while showering or swimming?
We recommend removing your bracelet before swimming, showering, exercising, or participating in activities involving excessive moisture.
How should I store my accessories?
Store your accessories in a cool, dry place away from direct sunlight and humidity when not in use.
Payments
What payment methods do you accept?
We accept major payment methods available during checkout, including online banking, debit cards, credit cards, and other supported payment gateways.
Is my payment information secure?
Yes. All payments are processed through secure payment providers and Wristico does not store your payment information.
Will I receive an order confirmation?
Yes. An order confirmation email will be sent immediately after your purchase is completed.
Gifts
Is Wristico suitable for gifting?
Absolutely. Many of our products are purchased as gifts for birthdays, anniversaries, graduations, weddings, and special occasions.
Can I send an order directly to someone else?
Yes. Simply enter the recipient's shipping address during checkout.
Contact & Support
How can I contact Wristico?
You can reach us through WhatsApp, email, or our contact form. We aim to respond as quickly as possible during business hours.
What are your customer support hours?
Our support team typically responds during regular business hours, Monday to Friday. Response times may vary during weekends and public holidays.
Still Need Help?
Can't find the answer you're looking for? We're always happy to help.
Contact us and we'll get back to you as soon as possible.